Returns & Refunds

If your sweater arrives misprinted, damaged, or you received an incorrect item, please email info@jingroo.com within 7 days of receiving your order. Include your order number and clear photos of the issue, and we'll arrange a replacement or refund. This does not affect your rights under the Australian Consumer Law.

Because every sweater is made to order, we can't accept change-of-mind returns. Please check the size chart on the product page before ordering — and contact us before you buy if you're unsure.

Once your claim is approved, refunds are issued to your original payment method. Your bank may take a few business days to show the credit.