Politique de remboursement
Last updated: 8 October 2026
Every Jingroo sweater is made to order just for you. Please read this policy before you buy.
Misprinted, damaged or incorrect items
If your order arrives misprinted, damaged, or you received an incorrect item, please email info@jingroo.com within 7 days of receiving your order. Please include:
- your order number;
- a short description of the problem; and
- clear photos of the item, the issue and the packaging label.
Once we have reviewed your claim, we will arrange a free replacement or a full refund. We may ask you to return the item; if so, we will tell you how, and we will cover the return cost for faulty or incorrect items.
Change of mind and sizing
Because each item is produced to order, we do not accept returns or exchanges for change of mind or incorrect size selection. Please check the size chart on the product page before ordering, and contact us if you are unsure.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it may take several business days for the refund to appear.
Lost or late parcels
Orders usually arrive within 3 weeks. If your tracking has not updated for an extended period or your order has not arrived after 30 days, please contact us and we will investigate with the carrier.
Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law, including your rights to a repair, replacement or refund if a product has a major failure.
Contact
Jingroo
Email: info@jingroo.com