Politique de confidentialité

Last updated: 8 October 2026

Jingroo ("we", "us", "our") operates this online store (the "Site"). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit the Site or make a purchase. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

  • Information you give us: your name, email address, shipping and billing address, phone number and any messages you send us.
  • Order information: the products you buy, order history and payment status. Payments are processed by our payment providers; we do not store your full card details.
  • Device and usage information: IP address, browser type, pages viewed, referring website and similar data collected automatically through cookies and similar technologies.

2. How we use your information

  • To process, fulfil and deliver your orders, and to send order and shipping updates.
  • To respond to enquiries and provide customer support.
  • To detect and prevent fraud and keep the Site secure.
  • To improve the Site, our products and your shopping experience.
  • To send marketing emails where you have opted in. You can unsubscribe at any time using the link in any email.

3. Sharing your information

We share personal information only as needed to run our business, including with: our e-commerce platform (Shopify); payment processors; production and fulfilment partners who print and ship your order; delivery carriers; and analytics and marketing service providers. We may also disclose information where required by law. We do not sell your personal information.

4. Overseas disclosure

Some of our service providers, including our platform, payment and production partners, may store or process information outside Australia, for example in the United States, Canada or Asia. We take reasonable steps to ensure they protect your information in line with this policy.

5. Cookies

We use cookies to keep your cart working, remember your preferences, understand how the Site is used and measure marketing. You can control cookies in your browser settings, but some parts of the Site may not work properly without them.

6. Data security and retention

We use reasonable technical and organisational measures to protect your information. We keep personal information only for as long as needed for the purposes above, or as required by law (for example, tax and accounting records).

7. Your rights

You may request access to, or correction of, the personal information we hold about you, or ask us to delete it where we are not required to keep it. If you are located in the EU or UK, you may also have additional rights under the GDPR. To make a request, email us at info@jingroo.com.

8. Complaints

If you have a concern about how we handle your personal information, please contact us first and we will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.

10. Contact us

Jingroo
Email: info@jingroo.com